Personal Information During Registration
Opening an account with Casushi involves an email-based registration process. During this process, players are asked to provide personal details needed to set up and identify an account, such as contact information, date of birth and address.
This information supports account creation and forms the basis for any later identity or age checks. The specific fields requested can vary, but the registration form is the primary point where personal data is first collected.
Registration Details Observed
In a reviewed registration flow, the form was structured across two stages. Fields observed included email, password, first name, last name, date of birth, mobile number, country, address, city, postcode, account preferences and a separate marketing preference.
- Confirmation of being at least 18 years old;
- Acceptance of the Terms and Conditions;
- Acceptance of the Privacy Notice;
- Separate consent for promotional communications.
These consents were shown as distinct steps within the form, indicating that marketing communications require their own agreement, separate from the general account terms.
Email Confirmation During Sign-Up
In the same reviewed flow, a verification email was received after the registration form was submitted. This indicates that email confirmation forms part of the sign-up process, though it does not by itself confirm how the address is later used or stored.
No SMS code was requested during the tested registration. A mobile number field appeared in the form, but this does not confirm that phone verification is a standard requirement for every account.
Verification and Personal Data
Published verification rules indicate that identity and age checks apply to UK players, with additional checks possible before a withdrawal is completed. These checks rely on the personal data supplied during registration and any further information requested afterwards.
No fixed timeframe for document review is stated in the published rules. Verification can take place at different points in the account lifecycle, depending on individual circumstances rather than a fixed schedule.
When Verification May Apply
Verification is not necessarily a single fixed step. According to published rules, checks may be triggered at various points.
- Account registration;
- A withdrawal request;
- A payment ownership check;
- Inconsistent account or funding details.
Because these triggers are risk based, not every player will experience every type of check, and the extent of any review can differ from one account to another.
Documents That May Be Requested
Where verification is required, published rules describe categories of supporting documents that may be requested. These are used to confirm identity, address and, where relevant, ownership of a payment method.
- Passport, driving licence or national identity card;
- A recent utility bill or bank statement as proof of address;
- A card, bank account or e-wallet statement confirming payment ownership.
Not every player will be asked for all of these documents. Requests depend on the specific check being carried out and the information already held on the account.
Payment Ownership and Withdrawal Checks
Payment ownership checks form part of the wider verification process. These are used to confirm that a payment method used for deposits or withdrawals belongs to the account holder.
Where identity, age or payment ownership checks are outstanding, withdrawal funds may remain pending until they are completed. Verification and account review may take place before the stated withdrawal processing period begins, and bonus eligibility may also depend on successful identity and age verification.
Operator Context
Casushi is operated by Solaya Group Limited. This context identifies the entity behind the brand but does not, on its own, describe specific data-handling roles or procedures beyond what is stated in the registration and verification information above.
Players exploring the Casushi online casino site can expect the same registration and verification framework described here to apply to new accounts.
General Contact Information
General support at Casushi is available through live chat and email, with the support address published as support@casushi.com. These channels handle everyday account and gameplay queries.
No specific evidence confirms that this general support route is a dedicated channel for privacy-related requests, so players with data-specific questions should refer to the applicable privacy documentation for the correct contact process.